Information on returns and refunds
1. CHANGES
ECLISSI aims to guarantee your complete satisfaction.
In case the size you purchased is not the right one, we can replace it for you.
Replacement is free only at the first change within 14 days natural and consecutive from the date of receipt of the Products.
From the second exchange, return shipping costs are at your expense (€20).
In the event of a return after having made the first size change, both the return and size change shipping costs (€20) will be at your expense and deducted from the amount to be refunded.
You can request your replacement at the number WhatsApp +39 3791343961 or email info.eclissistore@gmail.com and follow the procedure that will be given to you.
2. RETURNS
The Customer has the right to withdraw from the purchase contract for any reason, except for the cases of exclusion provided for in the following point 2.
To exercise this right, the Customer must send ECLISSI a communication within 14 days natural and consecutive from the date of receipt of the Products.
In the event that the person making purchases on the Site requests the issuing of an invoice and/or is not a “consumer or user” as defined in art. 3, paragraph 1, letter a), of the Consumer Code, the withdrawal provisions set forth in art. 7 and 8 of these General Conditions will not apply, nor, more generally, the provisions which, pursuant to the same Consumer Code, apply only to “consumers”.
The right of withdrawal is governed by the following conditions:
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In order for the return to be carried out correctly, the returned item must be completely intact inside its original packaging, with the appropriate guarantee seal, fixed on the zip tag or in the buttonhole, completely intact.
2. In addition to the cases indicated in the Introduction (customer who is not a consumer and/or who requests an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014
2.1 For items out of stock or clearly customized in color or size produced within 5-10 working days upon customer request (received via email or whatsapp), there is no possibility of return or size change (the customer assumes responsibility for the choice of size communicated at the time of ordering)
*In cases of exclusion of the right of withdrawal, ECLISSI will return the purchased Products to the Customer, charging the latter the shipping costs.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, by email or via Whatsapp).
ECLIPSE
Via Municipio first crossroad
83029 Solofra (AV),
E-mail: info.eclissistore@gmail.com
Phone +39 3791343961 also on WhatsappTo comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.” (14 days)
Returns and exchanges for customers outside Italy are subject to charges (cost based on area)